The COVID-19 pandemic has created a slew of challenges for businesses as they adjust to their “new normal.’’ In addition to making sure their employees and customers are able to stay safe and healthy, there are also new security challenges for companies to figure out.
With everyone seemingly tedious from the pandemic, tensions are at an all time high, and we can see how that has affected businesses at their workplaces. It seems like every day there is a new video circulating of an angry customer screaming at employees or other patrons, and scaring everyone in the store or restaurant with their anger. It puts employees in an awkward predicament; they are there to provide great customer service and aren’t really trained to handle escalating situations and disputes.
That’s where having a security presence can come in handy. A uniformed security guard can act as an objective enforcer of the rules, and remove your employees from awkward situations. He or she can make sure that customers are wearing a mask if that’s a rule and that they remain socially distant. Should things escalate, he or she has the experience and training to calm a situation down, and prevent an incident from spiraling out of control and going ‘’viral.’’
What’s more, in the event you’re limiting the amount of occupants allowed to enter your building, a professional security guard can make sure you don’t go over your occupancy and that all local and state laws are complied for.
Perhaps above all else, during these uncertain times a security guard provides employers, employees and customers with peace of mind and reassurances that this is a safe place to be.
If you’re looking for reliable security guards in Monroe, Orleans or Erie County, learn how COP Security can help.